Urgent medical claim problem resolved by Expat Financial

This urgent medical claim from last night is why you should use our firm for your group expat insurance needs:

We received an email from the HR Manager for a group client of ours in the Middle East at 8 PM last night our time – an employee’s spouse in Europe was urgent need of an operation. The Global Mobility Manager informed us that the surgery was a life and death situation, but the hospital was outside of the large and well known global insurance company’s network – which is the largest in the world. The hospital was unwilling to accept a written guarantee of payment from the insurance company and their evacuation provider, ISOS – which is unheard of. The hospital wanted claim paid in advance, which is generally not possible. One option was to have employer or the employee pay the claim to hospital & get reimbursed. This is often the fastest solutions for these situations as the insurer can then reimburse the claim and if the insured’s family member does not have enough money or credit limit on hand, most employers will.

But we immediately called the expat group insurance company and got a workaround by having International SOS wire payment with insurer’s permission. It merely took a little broker advocacy. Payment was then wired by ISOS. The claim issue resolved. The employee was very much relieved and thanked all involved this morning. He mentioned in an email to us: “Really many many thanks for this!”

We asked the HR manager for permission to post this blog with no reference to the insurer, client or employee/dependent name etc… and he mentioned – “This is fine and true and I would like to thank you once again for your help.”

This is what we do as our client advocate, even after working hours and during weekends – it is what sets our firm apart. Expat Financial is a division of TFG Global Insurance Solutions Ltd. and is a global insurance brokerage firm.

To learn more about what we can do for your expat employees, contact us or visit our corporate page.

Expat Employers – Obtain a free country risk profile report

TFG Global and its division Expat Financial is now offering a complimentary country risk report to global HR managers who allow our firm to examine their global benefit plan and obtain quotes from the market. Such international group insurance plans can include vital health, evacuation an/or life insurance for their expatriate employee population.

If you are sending your employees abroad, it is vital that your organization live up to its duty of care as failure to do so will expose management, employees and the company to legal and financial liabilities. As we all know, it is a very chaotic and dangerous world out there, and civil unrest, crime, war, and terrorism can strike wherever your expatriates are posted, especially in high-risk countries. Our firm has extensive experience in covering expatriates in high-risk regions. We have had to work with clients who have unfortunately been impacted by terrorist attacks, kidnappings and civil unrest – our level-headed and quick action was invaluable for our clients and their employees.

We are pleased to extend this offer to companies willing to work with a specialist firm such as ours. These incredibly detailed and valuable country risk profiles will provide essential insights for your company and expats. It will also allow management to plan for more eventualities and minimize risks. For our kidnap and risk insurance clients, they will receive complimentary online access to this information that is updated continuously and highly detailed.

The country risk report and travel guide reports will provide the following information that will enable you to make more informed decisions when sending employees overseas on long and short-term assignments:

  • Destination country’s risk score – from stable to terminal threat
  • Areas of concern
  • Travel safety and pre-trip recommendations
  • Risk projections
  • Analysis of security – including crime & terrorism risks
  • Security recommendations
  • Political risk profile
  • Details on specific regions of the country where precautions are recommended
  • Medical profile
  • Kidnap & ransom profile number on a scale from 1 to 4
  • Details on recent incidents.

We can obtain a risk overview & travel safety report for up to 180 countries and 400+ cities. To receive a report and talk to us about the insurance for your expat population, please contact us today. If our company is assigned as your broker of record for your existing or new global benefit plan, the above reports will be available for any country that you are sending employees to upon request.

 

Legal Notice Regarding this Offer: The above offer can be withdrawn at any time without notice. We can only release one country report to companies or organizations who have 2 or more expatriates employees which allow us to obtain quotes from the market for their global expat insurance program after releasing the current plan contract, premiums, reports, and expat employee census information that is vital for us to obtain accurate quotes and provide our report and recommendations. The above offer is not available to expat employers based in the USA and other select countries. We reserve the right not to quote or offer this report to your company. The reports are not available to individuals.

6 Reasons to become an expatriate in Hong Kong

Hong Kong is a cosmopolitan metropolis located in Asia. As a Special Administrative Region (SAR) of China, it has a thriving economy with easy access to all major cities in East and Southeast Asia, including Beijing, Singapore, Tokyo, and Seoul.  As a critical and influential business center in Southeast Asia, a total of 115 countries have consulates in Hong Kong, surpassing any other city in the world. The official languages in Hong Kong are Chinese and English. Hong Kong has attracted international visitors and talents from across the globe. In this article, we will discuss five reasons to become an expatriate in Hong Kong.

Convenience 

If you ask expatriates, who are already living in Hong Kong about what their impression is of the city, they would tell you that Hong Kong is a vibrant city with the highest efficiency and convenience. According to CNN Travel, Hong Kong has the highest density of convenience stores such as 7-Eleven’s in the world. Most of them operate 24/7. Some restaurants offer late-night meals until 3 am in the morning. Hong Kong also has a very well established public transportation system. In addition to speed train and bus, Hong Kong has more than 18,000 taxies serving the public. Anytime you want to get around Hong Kong, choose a taxi or train, and you’ll have a fast and convenient trip.

It is important for expatriates to note that taxi fare information will be listed on the inside of the taxi. If encounter any problems, please take down the taxi driver’s name and license plate number for future references.

Healthcare 

The medical facilities in Hong Kong are considered to be of high standard. There are 11 private hospitals and 42 public hospitals in Hong Kong, and both are equipped with the most advanced medical technology. Most of the medical staff and doctors can speak English. The public medical system delivers a comprehensive range of medical services including emergency medical treatment. Private hospitals in Hong Kong have partnered with the United Kingdom under international healthcare accreditation. Most expatriates in Hong Kong would want to use the private medical system due to the extended waiting periods prevalent in the public system.

The medical cost in the region is very high. Expatriates living and working in Hong Kong would want to obtain international health insurance before departure. Many expats in Hong Kong will add optional dental care for their family. For more information regarding Hong Kong international health insurance options, please click here. The Allianz plan can offer excellent health coverage in Hong Kong.

Education 

Universities in Hong Kong are recognized as leaders in education in Asia, according to many global rankings. The education sector in Hong Kong is based on the British model, and even primary school is highly competitive. There are also many private international schools span from grade one to grade twelve. Most international schools use English-based curriculum and the International Baccalaureate program. Expatriates who want to enroll their children in private schools should start the application process as early as possible to secure the limited number of spaces available.

Expat Community

As an international business center in Southeast Asia, Hong Kong is known as a city with a large expat population. According to research, the majority of expatriates who are living in Hong Kong mainly come from the United States, Britain, and Australia.

Safety 

Hong Kong is a large city, and as with any metropolis of this size, crime is more prevelent. However, in our opinion, we would consider it a very safe city. As a traveler there, I have never felt unsafe. The city has an excellent police force and is a great place to live for an expat family. You should be careful to avoid doing a foreign exchange on the street and also be aware that some goods offered to you may be fake. You should keep your ID on you at all times just in case you are asked for it by local authorities.

A Great City of Business

Without a doubt, Hong Kong is a great city to become an expatriate. This bustling city is home to hundreds of corporate and branch offices of large global companies that are operating in Asia and around the world. An expat career in Hong Kong should be a highlight of any resume and should also allow you to move forward in your company. It is one of the most business-friendly cities in the world, and government red tape is at a minimum. If you are an expat searching or a great place to work or a business wanting to explore opportunities in Asia, Hong Kong should be your first stop.